Ask A Question – Swanky Badger

Ask A Question

FAQ

GENERAL

Don't you sell Pocket Knives? 

Why yes we do, but they are exclusive to our Etsy store. You can check them out here - https://www.etsy.com/listing/526614910/groomsmen-gift-personalized-zebrawood?ref=shop_home_feat_4

EXISTING ORDERS

How do I check the status of my order? 

You will receive a tracking email once your order ships. Until that point you can assume it is still processing. Order processing can take up to 5 business days.

 

How long will it take to receive my order?

Your order will deliver in 7-10 business days if you chose regular shipping and 3-5 business days if you chose express shipping.

 

How can I review my order?

You can review all of your order details in your confirmation email.

 

How can i change my personalization details?

If you need to update your message please send the revised details to our support team within 24 hours of placing your order.

 

What is your return policy?

Non-personalized items can be returned for a full refund within 30 days of purchase. Personalized items can be returned for a 50% refund or 100% store credit within 30 days of purchase. 

 

What do I do if an error was made on my order?

If we made a mistake, please email us a picture of the error and we’ll have an immediate replacement sent.

 

 

PLACING YOUR ORDER

Where do i put the personalization details?

ALL personalization details go in the notes area of your cart, including the initials/names for the front of wallets. If ordering multiple items simply leave a line break between the details for each item. Your personalization details will be read and interpreted by a human. 

 

Do you spell-check before engraving? 

While we always spell-check each personalized message we cannot guarantee that we can catch every typo. Therefore please ensure that you are 100% happy with what you have entered before submitting your order.

 

Do you offer proofs?

Unfortunately we can't offer proofs or previews, as all of the engravings are laid out by our engraving experts right when we're ready to engrave.

 

Can i choose a different font than pictured?

We don't offer font options. When coming up with our designs we specifically choose the best font to match each design.

 

Where can i enter a coupon code?

If you have a coupon code, there is a box in the checkout area for the code to be entered.

 

Can i put my own image on a product?

Yes, but there is an extra cost involved. Please contact our support team with the details of your project for further information.

 

Do you ship to APO addresses?

Yes we do.

 

PRODUCT PARTICULARS

Is the ID sleeve of the wallet removable? 

No, the sleeve is sewn into the wallet.

 

Do your wallets come in black?

Not at the moment, however we are currently working on producing a black version of our most popular item. These should be available in the next 6 months.

 

Do you have other styles of wallet, i.e. Trifold, Checkbook style?

Unfortunately we only offer one style of wallet.

 

What happens if i go over the word limit on the inside of a wallet?

The most words we can comfortably fit within the space is 25. If your message was over 25 words we may reach out to you to provide a shortened message. 

 

Are the watches water resistant?

Our stainless steel watches are water resistant up to 3 meters. Our wooden watches are splash proof but cannot be considered water resistant and should not be submerged.

 

CONTACT US

If you have any further questions please feel free to contact us using the email below and we'll get back to you as soon as we can.

support@swankybadger.com

 

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